Terms of service

PLAY’N GO SHOP

TERMS & CONDITIONS

1) INTRODUCTION/OVERVIEW

Welcome to Play’n GO Shop. These Terms and Conditions (“T&C”), which govern your access to and use of our website www.playngoshop.com and any related domains and their subdomains (the “Website”), including any content, functionality, and services offered on or through the Website, as well as any orders, purchases or sales transactions of our “Product(s)” made through within. It also applies to your access of text, images, graphics, software, source code, applications, specifications, audio files, videos, articles, trademarks, logos and other information or content available through the Website, including the “look and feel” and arrangement of such content.

This Website is operated by Monday Merch B.V. (with address at Schiedamsedijk 38, 3011 ED Rotterdam, The Netherlands) on behalf of Play’n GO Malta LTD. (with address at 35, Triq id-Dejqa, Valletta VLT 1434, Malta). Throughout the Website and the T&C, the terms “we”, “us”, and “our” refer collectively to Play’n GO and/or Monday Merch, as applicable. We offer this Website, including all information, tools, and services available, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

Additionally, the terms “you”, “customer”, and “consumer” refer to anyone who accesses or uses the Website or the Service. Please read these T&C carefully before using our Website. These T&C apply to all users, including browsers, vendors, customers, merchants, and content contributors. By accessing or using any part of our Website and/or purchasing from us, you engage in our “Service” and AGREE TO BE BOUND BY THESE T&C. Moreover, your use of the Website and your purchase of any products offered on the Website is conditioned on your acceptance of these T&C (including the Privacy Policy). If you do not accept these T&C, you should immediately exit the Website and not engage in our Service.

Our store is hosted on Shopify, which provides us with the online e-commerce platform to sell our products and services to you.

These T&C were last updated on 23rd July 2025. Headings in this agreement are for convenience only and do not affect the T&C. We reserve the right to revise these T&C from time to time by posting an updated version on the Website, without further notice to you. It is your responsibility to check this page periodically for changes. Your continued use of the Website after any changes constitutes acceptance of those changes.

2) GENERAL CONDITIONS: ONLINE STORE TERMS

1. Use Of Website: Eligibility & Age Restrictions

You must be 18 years or older to use our Website and engage in our Service. By agreeing to these T&C, you confirm that you are 18 years old or at least the age of majority in your jurisdiction. 

We reserve the right and may restrict, suspend or terminate your access to the Service, Product(s) or Website at any time. Such restriction, suspension or termination may happen for the following reasons: (i) if you breach or violate any of the T&Cs (as determined in the sole discretion of us); (ii) if you engage in verbal or written abuse of any kind (including abuse or retribution); or (iii) if we suspect that you (by conviction, settlement, insurance or escrow investigation or otherwise) have engaged in fraudulent activity in connection with your use of the Service or Website.

2. Prohibited Uses

You agree not to reproduce, duplicate, copy, sell, or exploit any part of the Website and/or our Products without our express written permission. You must not use our products for illegal, malicious, or unauthorised purposes or violate any laws in your jurisdiction (including copyright laws). Any breach of these T&C will result in immediate termination of your usage of our Service.

In addition to other prohibitions as set forth in the these T&C, you are prohibited from using the Website, its content and/or our Products: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful or malicious acts; (c) to violate any international, national, , federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses, worms or any other type of malicious or destructive code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Website and our Service for violating any of the prohibited uses.

3. Account Registration & Accuracy of Account Information

Creating a personal account on our Website is optional (“User Account”). However, if you choose to create a User Account, you agree to provide current, complete, and accurate information. You must promptly update your User Account details, including your email address and payment information, to ensure we can complete your transactions and contact you as necessary.

We strongly encourage you to (i) keep the log-in credentials of your User Account confidential, and (ii) allow access to your User Account, only to people you trust – as you will be solely and fully responsible for all activities that occur under your User Account (including for any representations, warranties, and undertakings made therein), and for any damages, expenses or losses that may result from such activities.

4. Error, Inaccuracy & Omissions

Occasionally there may be information on our Website that contains unintentional typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Website, including without limitation, pricing information, except as required by law. We may modify the Website content at any time but are not obligated to update information. It is your responsibility to monitor changes to our Website. No specified update or refresh date applied in the Website, should be taken to indicate that all information in the Website has been modified or updated.

3) PRODUCTS AND SERVICE

The presentation of the Products in our Website does not represent a legally binding contract offer on our part, but is only a non-binding invitation to consumers to order goods. By ordering the desired Products, the consumer makes a binding offer to conclude a purchase contract.

Some Products may be available exclusively online and may have limited quantities. We reserve the right to limit sales of our Products to any person, region, or jurisdiction, at our discretion. We may also limit quantities and change product descriptions or pricing without notice. We reserve the right to discontinue any Products at any time. Any Product or service offer on this site is void where prohibited.

We strive to display product colours and images accurately, but we cannot guarantee your monitor’s display will be exact. We also do not guarantee that the quality of Products, Service, or information will meet your expectations or that errors in the Website will be corrected. The Products you receive may vary slightly from the photographs on the Website for technical reasons, including your screen’s display capabilities, or due to minor modifications to the Products.

1. Prices, Ordering & Payment

Prices: The prices listed of the Products are retail prices. Depending on your location, additional costs such as VAT or sales tax may apply. The prices for the Products, as well as any associated delivery costs will be indicated on the Website when you place an order, including shipping costs which are shown separately at checkout. When you order a Product, you will be charged, and you agree to pay, the prices in effect at the time the order is placed, including all associated taxes, transaction fees, and shipping charges.

We may change our prices for the Products on the Website from time to time (for example, when we have holiday sales, offer you a discount of base product prices, etc.). We may choose to temporarily change the prices for our Products for promotional events or new Products, and such changes are effective when we post the temporary promotional event or new Products on the Website or inform you individually. We reserve the right to change prices at any time without notice, and we may modify or discontinue the Website or Service, or any part thereof, at any time without notice. We shall not be liable for any modification, price change, suspension, or discontinuance of the Service or Website. You will not be entitled to a refund due to price changes occurring after your order is placed.

All prices listed are accurate to the best of our ability. We strive to keep all information on the Website as accurate as possible, including images and pricing, but errors can occur. In the rare case an item is mislisted or an unintentional pricing error is made on our side, we reserve the right to refuse to sell the item at the listed price and/or provide a refund. The availability of Products listed on the Website is subject to change without notice. We reserve the right to discontinue, replace, restock, add, or change any Product at any time.

Ordering: You submit an order by successfully completing the ordering procedure provided on our Website. Upon placing an order, a receipt confirming your purchase intent is automatically emailed to you. If you do not receive this receipt, please check your spam folder or contact us. All orders are subject to acceptance and availability and this receipt does not constitute a contract; and orders may be cancelled at any time due to insufficient stock, inability to authorise a credit card, suspicion of fraudulent intent, discovery of an incorrect item price, or any other reason at our discretion. If your credit card has already been charged and your order is cancelled, we will issue a refund. Additionally, we may cancel any order before dispatch if we discover a pricing error.

We cannot guarantee that all items listed on the Website are in stock at the time of your order. If an item is unavailable, our customer service team will notify you promptly. We reserve the right to amend the content of the Website at any time.

Payment & Accuracy of billing: We accept various payment methods as displayed on the Website. You agree to provide current, complete and accurate payment information for all purchases made at our Website. You agree to promptly update your email address and credit card numbers and expiration dates and authorise us to charge your selected payment method for the total amount, so that we can complete your transactions and contact you as needed.

We shall retain ownership of the goods until we receive full payment of all sums due in respect of the Products, including delivery charges and taxes, and the Products are delivered to the carrier by us or our printing partners.

Duplicate Order/Payment Declined: When placing an order, your credit card provider may decline it due to fraud protection, incorrect zip code, CVV, or other reasons. Please check your statement for pending transactions before making another attempt to avoid duplicate charges. Occasionally, credit card companies may process another charge or eventually approve the payment, resulting in duplicate charges. If this occurs, please contact our customer service immediately. However, due to our rapid order fulfilment process, typically within 24 hours, we may not be able to intercept the duplicate order in time.

2. Shipping Policy

Shipping times vary depending on your location. For most countries within the European Union, delivery is expected within 1 to 5 business days. For international orders, delivery typically takes 3 to 7 business days.

Shipping costs and charges are calculated at checkout based on your location. A tracking link will be provided once your order is shipped. Please note that orders shipped outside the EU may be subject to import duties and VAT/tax in accordance with the destination country’s regulations. These additional charges are not included in the purchase price and must be paid by the recipient upon delivery.

3. Returns & Refunds Policy

Right of Withdrawal (EU Consumers): If your order was placed from within the European Union, you are entitled to withdraw from your purchase within 14 days of receiving your order, without needing to provide any reason. To be eligible for a return: (i) the items must be in the same condition as received: unworn/unused, with tags, and in the original packaging; (ii) a receipt or proof of purchase must be provided; and (iii) the return request must be made within the 14-day withdrawal period. See the Return Process below for more info, and please note that return shipping costs for this reason are the responsibility of the customer.

Non-Returnable Items: Please note that certain items are excluded from returns under Article 16(c) and (e) of Directive 2011/83/EU: (i) customised items that are made to the consumer's specifications or are clearly personalised; and (ii) sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons. Therefore, we reserve the right to refuse returns that fall under these exemptions.

Final Sales & Buyer’s Remorse: All EU sales are final beyond the 14-day return window, and all ex-EU sales are final upon completion, unless defective. Refunds or returns are not accepted for sizing issues or buyer’s remorse, and you will not be entitled to a return based solely upon immaterial variations from the photographs on our Website. We make every effort to display all garment details on the Product’s detail page. It is the responsibility of the customer to review garment materials, quality, texture, and other relevant information. For size guidance, please contact our customer service team for assistance. Additionally, a size guide is available on the Website.

Defective or Incorrect Items: If you receive an item that is defective, damaged, or incorrect (including receiving the wrong item or a different size from the one you selected), please contact us within 14 days of delivery with a description and photo evidence. If validated, we will cover return costs for valid claims and send a replacement if available.

Return Process: To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Returns must be initiated by contacting our customer service at merchstore@mondaymerch.com. We will review the case, and if your return is approved, you will receive instructions and a return shipping label. Please note that returns will need to be sent to an address that we will provide during the process and located in Rotterdam (The Netherlands). Items returned without prior request will not be accepted. Return shipping costs are the responsibility of the customer (unless for defective or incorrect items).

Refunds: Once we receive and inspect your return, we’ll notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. If more than 15 business days have passed since approval, please contact us.

Exchanges: We do not offer direct exchanges. If you need a different product or size, please return the item for a refund and place a new order.

4) IP & PRIVACY

1. Intellectual Property Policy

The trademarks, logos, texts, designs and other illustrations shown on the Products represent the name, trademark, copyright or other industrial and/or intellectual property rights and remain the property and ownership of Play’n GO.

The brands, logos, texts and other images may not be edited or modified in any way by additions or supplements by the consumer even after the purchase of the Product(s). In particular, it is not permitted to distort brands, logos, texts and other images in such a way that Play’n GO suffers disadvantages as a result. 

Play’n GO reserves the right to impose an appropriate penalty in the event of a violation.

2. Personal Information: Data Protection & Privacy Policy

We know your personal information is important to you, so it’s important to us. Your submission of personal information through the Website is governed by our Privacy Policy. Our Privacy Policy details how your information is collected, used and shared when you use our Website. By using our Website, you're also agreeing that we can process your information in the ways set out in the Privacy Policy, so please read it here.

5) MISCELLANEOUS

1. Disclaimers, Warranties & Limitations of Liability 

You expressly agree to represent and warrant that you are at least eighteen (18) years of age if you are an individual within the European Union (EU), or of the legal age of majority in your jurisdiction, and you expressly agree that your use of, or inability to use, the Website is at your sole risk. The Website and all Product(s) delivered to you through the Website are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

We do not guarantee, represent or warrant that your use of our Website will be uninterrupted, timely, secure or error-free. You agree that from time to time we may remove the Website for indefinite periods of time or cancel the service at any time, without notice to you.

Our liability for a defective or damaged product shall under no circumstances exceed the actual amount received by us for the Product, in no case shall Play’n GO, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors shall under any circumstances, to the fullest extent permitted by law, be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Website or any Product(s) procured using the Website, or for any other claim related in any way to your use of the Website or any Product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Website or any content (or Product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Some jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, so the above limitation or exclusion may not apply to you. This limited warranty gives you specific legal rights and you may also have other rights, which vary from, jurisdiction to jurisdiction. We limit the duration and remedies of all implied warranties or conditions of merchantability and fitness for a particular purpose, to the duration of the warranty period. Some jurisdictions do not allow limitations on how long an implied warranty or condition lasts, so the above limitation may not apply to you. 

2. Indemnification

You agree to indemnify, defend and hold harmless Play’n GO and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these T&C, your use (or misuse) of our Service,  or the documents they incorporate by reference, or your violation of any law or the rights of a third-party. Play’n GO reserves the right to handle our legal defence however we see fit, even if you are indemnifying us, in which case you agree to cooperate with us so we can execute our strategy. 

3. Severability

In the event that any provision of these T&C is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these T&C, such determination shall not affect the validity and enforceability of any other remaining provisions.

4. Waiver 

The failure of either party to exercise or enforce any right or provision of these T&C shall not constitute a waiver of such right or provision or any other provision of these T&Cs or otherwise affect the rights of such party.

5. Governing Law & Dispute Resolution

If you are dissatisfied with our Website, Service or Product(s), please inform us, and we will make a sincere effort to resolve your issue collaboratively. However, if we are unable to reach a resolution, both you and us (including our employees, officers, directors, agents, subsidiaries, and affiliates) agree to submit any disputes exclusively to binding individual arbitration. You agree not to pursue legal action against each other in court before a judge or jury.

Therefore, these T&C shall be governed by the laws of Malta without prejudice to its conflict of laws principles. Any dispute, controversy or claim arising out of or in connection with these T&C, the Website, our Service or our Product(s), or the breach, termination or invalidity thereof, shall, in the first instance, be discussed between you and Play’n GO’s board of directors or by authorised representatives of Play’n GO as nominated by the board of directors of that party. The parties shall only be permitted to submit the dispute to the Arbitration Institute of the Stockholm Chamber of Commerce (the “SCC”) if such negotiations still fail to settle the dispute after a period of thirty (30) days from a party invoking such negotiations by written notice, at which time either party shall be free to make a claim under arbitration. Both you and us intend to settle any potential dispute in a peaceful manner. Any dispute, controversy or claim arising out of or in connection with these T&C, the Website, our Service or our Product(s), or the breach, termination or invalidity thereof, shall be finally settled by arbitration administered by the SCC. The Rules for Expedited Arbitrations shall apply, unless the SCC in its discretion determines, considering the complexity of the case, the amount in dispute and other circumstances, that the Arbitration Rules shall apply. In the latter case, the SCC shall also decide whether the Arbitral Tribunal shall be composed of one or three arbitrators. The seat and place of arbitration shall be Stockholm, Sweden. The language to be used in the arbitral proceedings shall be English and the award shall be given in English.

6. Contact Information

If you have any questions about the T&C, please send those to our customer service at merchstore@mondaymerch.com.