Refund policy
Right of Withdrawal (EU Consumers): If your order was placed from within the European Union, you are entitled to withdraw from your purchase within 14 days of receiving your order, without needing to provide any reason. To be eligible for a return: (i) the items must be in the same condition as received: unworn/unused, with tags, and in the original packaging; (ii) a receipt or proof of purchase must be provided; and (iii) the return request must be made within the 14-day withdrawal period. See the Return Process below for more info, and please note that return shipping costs for this reason are the responsibility of the customer.
Non-Returnable Items: Please note that certain items are excluded from returns under Article 16(c) and (e) of Directive 2011/83/EU: (i) customised items that are made to the consumer's specifications or are clearly personalised; and (ii) sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons. Therefore, we reserve the right to refuse returns that fall under these exemptions.
Final Sales & Buyer’s Remorse: All EU sales are final beyond the 14-day return window, and all ex-EU sales are final upon completion, unless defective. Refunds or returns are not accepted for sizing issues or buyer’s remorse, and you will not be entitled to a return based solely upon immaterial variations from the photographs on our Website. We make every effort to display all garment details on the Product’s detail page. It is the responsibility of the customer to review garment materials, quality, texture, and other relevant information. For size guidance, please contact our customer service team for assistance. Additionally, a size guide is available on the Website.
Defective or Incorrect Items: If you receive an item that is defective, damaged, or incorrect (including receiving the wrong item or a different size from the one you selected), please contact us within 14 days of delivery with a description and photo evidence. If validated, we will cover return costs for valid claims and send a replacement if available.
Return Process: To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Returns must be initiated by contacting our customer service at merchstore@mondaymerch.com. We will review the case, and if your return is approved, you will receive instructions and a return shipping label. Please note that returns will need to be sent to an address that we will provide during the process and located in Rotterdam (The Netherlands). Items returned without prior request will not be accepted. Return shipping costs are the responsibility of the customer (unless for defective or incorrect items).
Refunds: Once we receive and inspect your return, we’ll notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. If more than 15 business days have passed since approval, please contact us.
Exchanges: We do not offer direct exchanges. If you need a different product or size, please return the item for a refund and place a new order.